I started trading as FowlerWeb in May 2005, making myself available to people in need of help with their computers or websites. My business has grown steadily over the last six years as more people have come to know about me.
When a customer contacts me with a problem or question, I listen to what they have to say and if appropriate, give advice in response. More often than not, the person asks me to come out to help. Some customers prefer me to take their computers away to repair which can sometimes work out a little cheaper. If the person has not called before, I make sure I clearly explain my fees.
When going to a customer I always make a point of appearing presentable and arriving on time. Of course, when going from one customer to another, it is inevitable that I am sometimes delayed. When this happens I give as much advance warning as possible.
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